SUPPORT
Help & Support
Questions about the app, privacy, accessibility, or your account can start here.
Contact Honeyground
Email support@honeyground.com. Include the device and browser you were using, but do not email private journal text or photos.
Account & membership
You can manage renewal, restore a purchase, view billing status, export your data, or delete your account from Profile & Account whether or not normal feature access is active. Cancellation stops the next renewal and keeps access through the current paid period. Apple and Google purchase refunds are reviewed by their stores; web-billing exceptions are reviewed by Honeyground and Stripe subject to applicable rights.
Immediate help
My Moment To is not an emergency service. If you or someone else may be in immediate danger, contact local emergency services. See the Safety page for more guidance.
What is My Moment To?
My Moment To is a private general-wellness companion for reflection, guided calming practices, and gentler wind-down routines.
Is it therapy or medical care?
No. It does not diagnose, treat, monitor, or replace qualified professional or emergency support.
What does membership cost?
Monthly membership is $10.99 and annual membership is $69.99. Eligible new subscribers may receive a seven-day free trial; final terms appear before purchase.
What happens after I cancel?
Automatic renewal stops, and normal access continues through the paid month or year. Cancel a web trial before it ends to avoid the first charge and keep the remaining trial access. Ordinary cancellation creates no automatic refund, partial credit, or cancellation fee; approved exceptions and legal rights still apply.
Can I export or delete my data after access ends?
Yes. Billing, restore, privacy, safety, export, account deletion, and support remain available from Profile & Account.
Where does it work?
Use the web app on your phone, tablet, or desktop.
Before sending a report
- Check whether the issue happens after reopening the page.
- Tell us which screen and action caused the problem.
- Share a screenshot only if it contains no private entry content.